Dear Mr. Robbins:
The final repairs on my home were made last week on 12-28-11. Brian Johnson and his helper repaired and painted the lath and plaster ceiling in the room next to a chimney that leaked. Both chimneys have new flashing, a vent cover has been added on the front of my roof, flashing has been added to the screened-in porch roof, and siding on the east side of my house has been caulked, windows have been caulked, and an edge added where the siding meets the roof.
The process of identifying the causes of the leaks in my new roof, installed on Sept. 20, 2010, has been slow because of the lack of rain for long periods. Thank you for sending roofing “guru” Modesto Noriega and Zach Cambron. They have made many trips to my home to investigate and repair the causes of the leaks. They have always been professional and polite, and have helped me immensely. Eric Payne spent a lot of time caulking and repairing the east side of my house by caulking windows and siding and installing an edge. His work was not covered by the warranty, and I really appreciate his help.
Because you stand behind your work and your warranty, and because you have the right people like Modesto Noriega and Zach Cambron to offer their expertise and help, and because you have gone “the extra mile” to make things right, you have my continued appreciation and recommendation in the roofing industry.
Now, I have a beautiful roof without any problems, and I know who to call when I need a new roof!
Thank you again,
– Ann Dixon
My insurance company representative wanted me to settle for a less than valued amount. Paul Stowe is to be commended for the effort he put out working with Farmers to get the amount increased. He did an outstanding job.
The roofers did an outstanding job while working in tremendous heat. They left the area very clean and picked up.