As a consumer and a businessman, I have found that the most frustrating mistake a company can make is a lack of communication. A lack of communication destroys rapport with customers, can cause a loss of trust and market, and can even cause costly legal troubles. Proper and honest communication with customers is important to providing quality customer service.
As the customer, you are providing the financial means for the job to be done right and the communication to understand how and why. Especially when it comes to the roof, considering the involvement of insurance in many cases, communication is of the utmost importance. You deserve to know exactly what is going on and the options you have available to you. Customer service means good communication.